Black Friday Sale! 15% off Build your Own Boxes When you spend $45 or more! ******** 10%off our curated boxes with Code: SPREADJOY****** FREE SHIPPING ALL ORDERS in continental U.S.

FAQs

 

 Q. How long does the FREE shipping you offer take?

      A. We use USPS Priority mail, which is typically a 1-3 day shipping depending on the location in the U.S. you are shipping to! Of course with the COVID situation shipping can be a little more unpredictable at this time, however we process orders quickly- shipping them out same day, or next day (unless it's a Sunday or Holiday). You also have the option to pay for next day shipping.

 

Q. How long does processing of my order take?

     A. We pack your box same day, or next morning depending on time of day the order is placed. We ship out same day, or next day (unless it's a Sunday or Holiday), so your box can spread joy quickly as possible!

 

Q. Can I schedule my shipment?

     A. We typically have a delivery calendar on our site, but with COVID and being unable to guarantee delivery dates, had to temporarily take it down for now. However, If you have a desired deliver by date, or want to delay your delivery for a date in the future don't hesitate to let us know via the chat box, or email, and we will do everything in our power to have it delivered at that time! 

 

Q.  Do I have to pay tax on my order?

A. Yes, It will automatically be calculated at checkout!

 

Q.   My box is a gift, will a receipt come with the box?

A.  No, we will never include a receipt with your delivered box, as we assume most boxes are gifts! We will email you a receipt for your records however. 

 

Q.  Will my box have all the exact same items as the picture?

A. We will always do our best to make sure it's exactly like the picture, however if an item is sold out or not available from our wholesaler then we will substitute it with something of equal or greater value! 

 

 

Q.  I want to send someone special in my life a box, but they have food allergies, are there allergy free options?
A. We Completely understand food allergies - Our family members, including myself, have food allergies so we would love to accommodate  those with food allergies and make sure EVERYONE can get a box of joy! If you don't see an allergy friendly option on the site, please contact us for special arrangements! We plan on expanding our allergy friendly options soon!

    * As always - please check food labels, ingredients and warnings and check with your physician if someone has a history of severe allergic reactions. 

 

 

Q.  Oh no, I accidentally completed an order, but forgot something, or made a mistake, what can I do to fix it?
A.  No worries, mistakes happen!! Just contact our customer service customerservice@carepackagedepot.com and let us know what we can do to help! We are happy to help, as we want to  make sure your box is delivered just the way you want it! 

 

 

Q.  I would like my package delivered at a later date?

    A.  Contact us if you would like delayed delivery, let us know your desired            date of delivery, and we will do our best to get it there at that time (however,         with COVID 19 the mail is a little more unpredictable than normal)!

 

 

 Q.  Something was wrong with my order, what do I do?

A.  Contact customerservice@carepackagedepot.com and we will be glad to help with any concerns! 

 


 

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